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A Sensory Sound System Wedding

3908 el Camino Avenue
Sacramento, CA
Get Directions

(916) 482-7100


1 out of 5 stars
By Margaret N from Tracy, CA
Posted Apr 2, 2010

We booked a videographer for my daughter's wedding on 2/9/2010. The ads and website from the company looked wonderful. The price seemed very reasonable. The few reviews I had seen were good. I wish I had looked further into this company. After paying for the service we were not contacted and became concerned as the date approached. When we didn't receive a call I looked for reviews on the company online and found some very negative responses such as, the videographer or DJ didn't show up or showed up late, etc. I finally was able to speak to JD who assured me that the company had been bought from its previous owner and they were working to rebuild the reputation. He assured me my daughter would have a videographer. The day before the wedding, during rehersal we called the company again since neither my daughter nor I had heard from them. I did receive a call back assuring us the videographer would be there on time the next day. Fortunately for us the videographer did show up but when I talked with him I discovered he had only been called the day before. Lucky for us he was very professional and did a wonderful job, had a great personality and was very engaging. Unfortunately however he was never paid and had given A Sensory Sound System 30 days to pay him or the video would be his property. Apparently he had been burned by this company before and didn't want it to happen again. He has contacted the company on multiple occasions requesting payment. He has still not been paid and therefore the video has not been sent and my daughter has not received it. My daughter and I have both called the company numerous times without success. When I was finally able to speak with Ryan he assured me the video was in editing. I asked him how it could be in editing when they didn't even have the video yet since they hadn't paid the videographer. He said he would have to talk with operations. All we get are lies from these people. It appears I am going to have to fight to get our money back, $995.00 which was paid up front months ago and I will have to pay the videographer to get copies of the video. It is unfortunate that this company is allowed to continue practicing business like this, preying on brides and their families. The reason the company has some good reviews is because they do contract some very good professional DJs and Videographers. However, unfortunately these professionals do not get paid for their services. This company also had the nerve to try to contract the videographer who filmed my daughters wedding to do a birthday party this weekend, April 2010 as DJ. When he told them he hadn't been paid for his services for the video in February 2010 they just told him they would talk with payroll. Check all the reviews for A Sensory Sound. I am sure you will find many more negatives than positives. Unfortunately it seems many times it is those contracted for their services who are the loosers. Also this company is based in Kentucky but make it seem they are located in your area so it is very difficult to contact them. Brides Beware!!! This company is not what it seems.

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